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Quality, Safety & Rights

Compliance & Participant Rights

We are committed to transparency, quality, and the rights of every participant. Here you will find information about your rights, our compliance standards, and how to provide feedback or make a complaint.

Your Protections

Your Rights as a Participant

As an NDIS participant receiving supports from SAHCSS, you have the absolute right to:

1
Be treated with dignity, respect, and without discrimination
2
Receive supports that are safe, high-quality, and responsive to your needs
3
Exercise choice and control over your supports and how they are delivered
4
Have your privacy and personal information respected and protected
5
Access information about your supports in a way you can easily understand
6
Provide feedback or make a complaint without it affecting your supports
7
Access advocacy and support to help you exercise your rights
8
Be involved in all decisions about your supports and care plan
Your Voice Matters

Feedback & Complaints Form

We value your feedback and take all complaints seriously. Submissions are delivered to info@sahcss.com.au, handled confidentially, and responded to within 2 business days.

External Escalation

NDIS Commission Escalation Pathway

If you are not satisfied with our response to your complaint, or if you prefer to raise your concern externally, you can contact the NDIS Quality and Safeguards Commission directly:

Privacy Statement & Practice Standards

SA Home Care Support Services is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and the NDIS Privacy Policy.

We collect and store personal information strictly necessary for the delivery of supports to our participants. This information is used solely for the purpose of providing quality care and is never shared with third parties without your explicit consent, except where required by law.

SAHCSS operates in accordance with the NDIS Practice Standards and Quality Indicators. All staff undergo DHS screening, hold appropriate qualifications, and adhere strictly to the NDIS Code of Conduct.